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Help Desk Supervisor

2 months ago

London, Greater London, United Kingdom Skanska Full time

Job Title: Help Desk Supervisor

Job Type: Permanent

About Us: Skanska is a leading project development and construction group that is committed to building a better society.

Our Team: Our Building Services division provides comprehensive Facilities Management services to properties throughout the UK, offering mechanical and electrical engineering support, cleaning, catering, and grounds maintenance on a planned and reactive basis, utilizing technological solutions to manage our teams efficiently.

Job Summary: We are seeking a Help Desk Supervisor to join our Commercial Property Maintenance team in London. The successful candidate will provide operational administrative support to the Help Desk Manager, Contracts Manager, and onsite team, ensuring the effective and efficient operation of the onsite helpdesk.

Key Responsibilities:

  • Site asset management
  • Coordination of work with onsite building assistants
  • Organizing planned and reactive sub-contractors
  • Management reports
  • Upkeep of management spreadsheets
  • Issuing additional work and/or material invoices
  • Assisting with compilation of financial spreadsheets
  • Raising all necessary paperwork to procure subcontract services in line with company policies and contract-specific service levels
  • Raising all necessary paperwork to procure subcontractor reactive attendance as required

Additional Responsibilities:

  • Providing day-to-day management of the CAFM system to ensure we meet our contractual obligations
  • Raising reactive jobs in line with contract/SLA requirements and allocating accordingly
  • Cost logs/paying subcontractors & suppliers
  • Booking in subcontractors
  • Helping with monthly reports
  • Helping with quotes/client quote logs
  • Timesheets - agency overtime
  • Dealing with initial escalations before the Help Desk Manager
  • Training any new starters within the helpdesk
  • Attending monthly meetings alongside the Help Desk Manager with the client
  • Working closely with the Help Desk Manager for new procedures and streamlining the way of working throughout the team

Requirements:

  • Good computer skills, especially in Word and Excel
  • Working in a role requiring high-volume data input with good numeracy skills
  • Ability to confidentially deal with clients, managers, engineers, and sub-contractors
  • Positive, can-do attitude towards work tasks and Help Desk team
  • Previous helpdesk experience required

What We Offer:

  • Flexible working arrangements
  • A commitment to diversity and inclusion
  • A positive and supportive work environment