Healthcare Coordinator

1 day ago

Oxford, Oxfordshire, United Kingdom Nuffield Health Full time

Role Overview

Nuffield Health is seeking a skilled and organized individual to fill the role of Online Bookings Facilitator & NHS Pathway Coordinator at our Oxford, The Manor Hospital. This dual-role position is critical to ensuring the efficient operation of patient referrals, bookings, and care pathways within the hospital.

Key Responsibilities:

  • Online Bookings Facilitator: Develop and maintain strong relationships with Medical Secretaries and Consultants to manage and update the availability of consultants for online bookings. Coordinate and oversee the online booking process for self-pay and private patients, ensuring timely and accurate scheduling. Serve as the primary point of contact for queries related to online bookings, providing clear and prompt communication to patients and staff. Proactively troubleshoot and resolve any booking issues, ensuring a smooth and seamless experience for patients and consultants. Regularly review and update consultant availability and booking slots based on demand and feedback. Collaborate with the marketing and IT teams to ensure the online booking system is user-friendly, accurate, and up to date.
  • NHS Pathway Coordinator: Manage and coordinate the NHS referral process, ensuring adherence to established NHS guidelines and timelines. Act as a liaison between the hospital, NHS referring teams, and Consultants to ensure the smooth progression of patients through the NHS pathways. Track and manage all NHS patient appointments, treatment plans, and follow-up care to ensure that all necessary administrative steps are completed in a timely manner. Provide administrative support to NHS patients, ensuring that they are well-informed and that their care is coordinated efficiently. Maintain detailed and accurate records of NHS pathway activities, ensuring compliance with internal and external requirements. Work closely with clinical teams to identify and address any potential delays or issues in the pathway process.

Requirements:

  • Strong organisational and multitasking skills with the ability to prioritise workload effectively.
  • Excellent communication and interpersonal skills, with the ability to build relationships and work collaboratively with Medical Secretaries, Consultants, and other hospital staff.
  • Experience in healthcare administration, bookings management, or a similar role.
  • Proficiency in using online booking systems and hospital administration software.
  • Attention to detail and a commitment to delivering a high-quality patient experience.
  • Ability to work independently and proactively resolve issues as they arise.

About Nuffield Health

Nuffield Health is the UK's largest healthcare charity, providing high-quality healthcare services to patients across the country. Our mission is to help people feel good, and we're committed to delivering exceptional patient care and experiences. We're proud to be a values-driven organization, with a strong focus on patient-centered care and a commitment to making a positive impact on the health and wellbeing of our communities.

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