Retail Experience Manager
7 days ago
Entain Group Overview
">We are a leading global sports-betting and gaming company, dedicated to delivering exceptional customer experiences across our retail shops. Our mission is to provide a fun and entertaining experience for our customers, while maintaining the highest standards of customer service and integrity.
">Job Description
">This is an exciting opportunity to join our team as a Customer Service Executive, where you will have the chance to build strong relationships with customers, work collaboratively with colleagues, and contribute to driving sales growth in our shops. As a Retail Customer Service Manager, you will be responsible for delivering exceptional customer experiences, handling complaints, and maintaining high shop standards.
">Responsibilities
">- ">
- Assist customers with products and betting terminals, ensuring they have an enjoyable experience and receive accurate information about our services.">
- Handle customer complaints and concerns promptly and professionally, providing solutions or escalating issues to senior staff members as needed.">
- Maintain high shop standards by adhering to Entain's policies and procedures, ensuring a clean and welcoming environment for customers.">
- Be available to open or close the shop as required, working flexible hours including weekends and bank holidays.">
Requirements
">- ">
- Strong communication skills to build relationships with customers and colleagues.">
- Able to work flexibly, including weekends and bank holidays.">
- Proven problem-solving skills to handle customer complaints and concerns.">
What We Offer
">We offer a competitive salary of £25,000 - £30,000 per annum, plus opportunities for overtime, pension scheme, annual ShareSave, discounts with retailers, healthcare, and wellbeing support.
">Benefits
">- ">
- Competitive salary: £25,000 - £30,000 per annum">
- Overtime opportunities">
- Pension scheme">
- Annual ShareSave">
- Discounts with retailers">
- Healthcare">
- Wellbeing support">
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