Retail Experience Manager

7 days ago


Shrewsbury, Shropshire, United Kingdom Betting & Gaming Limited Full time

Entain Group Overview

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We are a leading global sports-betting and gaming company, dedicated to delivering exceptional customer experiences across our retail shops. Our mission is to provide a fun and entertaining experience for our customers, while maintaining the highest standards of customer service and integrity.

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Job Description

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This is an exciting opportunity to join our team as a Customer Service Executive, where you will have the chance to build strong relationships with customers, work collaboratively with colleagues, and contribute to driving sales growth in our shops. As a Retail Customer Service Manager, you will be responsible for delivering exceptional customer experiences, handling complaints, and maintaining high shop standards.

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Responsibilities

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  • Assist customers with products and betting terminals, ensuring they have an enjoyable experience and receive accurate information about our services.">
  • Handle customer complaints and concerns promptly and professionally, providing solutions or escalating issues to senior staff members as needed.">
  • Maintain high shop standards by adhering to Entain's policies and procedures, ensuring a clean and welcoming environment for customers.">
  • Be available to open or close the shop as required, working flexible hours including weekends and bank holidays.">
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Requirements

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  • Strong communication skills to build relationships with customers and colleagues.">
  • Able to work flexibly, including weekends and bank holidays.">
  • Proven problem-solving skills to handle customer complaints and concerns.">
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What We Offer

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We offer a competitive salary of £25,000 - £30,000 per annum, plus opportunities for overtime, pension scheme, annual ShareSave, discounts with retailers, healthcare, and wellbeing support.

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Benefits

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  • Competitive salary: £25,000 - £30,000 per annum">
  • Overtime opportunities">
  • Pension scheme">
  • Annual ShareSave">
  • Discounts with retailers">
  • Healthcare">
  • Wellbeing support">


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