Digital Retail Manager

5 days ago


Shrewsbury, Shropshire, United Kingdom Austin Fraser Full time

Company Overview:

Austin Fraser is committed to providing high-quality jewellery that suits sensitive skin. They aim to deliver exceptional customer experiences and seek an experienced eCommerce Trading Manager to drive online stores' growth and performance.

Key Responsibilities
  • Take full responsibility for key metrics including net revenue, average order value, conversion rates, and overall performance across all websites.
  • Collaborate with Commercial and Financial teams to leverage customer segmentation, marketing insights, and business intelligence to optimise customer activity and buying patterns.
  • Ensure all websites are visually compelling and conversion-focused through engaging content, effective signposting, and seamless product merchandising.
  • Stay ahead of eCommerce trends, best practices, and emerging tools, especially in CRO.
  • Influence and align internal stakeholders and external partners to drive successful execution of eCommerce initiatives.
  • Adopt a customer-first mindset to continuously enhance user experience and satisfaction across all touchpoints.
Requirements
  1. A data-driven leader with a proven track record in eCommerce management or trading.
  2. Deep understanding of CRO, analytics, and online retail strategies.


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