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Senior Strategic Enablement Manager

1 month ago

London, Greater London, United Kingdom Travelers Full time

About the Role

We are seeking a highly skilled Senior Strategic Enablement Manager to join our Operational Effectiveness team at Travelers. As a key member of our team, you will play a critical role in driving business process improvements and enhancing customer, employee, and agent experiences.

Key Responsibilities

  • Proactively identify opportunities and issues through root cause analysis, active listening, and engagement with stakeholders spanning multiple teams, business areas, and processes.
  • Identify and assess recommendations for process improvement opportunities, engaging key stakeholders to secure buy-in for implementation, and initiating and implementing large/multiple improvement opportunities.
  • Own and optimize the performance of assigned capabilities, business areas, and/or technologies, collaborating with stakeholders to request and obtain the necessary tools, resources, and funding to maximize business value.
  • Lead and influence the end-to-end execution of operational components for multiple/high complexity initiatives that have a broader impact across the line of business, including benefits monitoring and realization.
  • Assist in prioritizing efforts and advocating for resource allocation.
  • Coach team members on process improvement tools, methodologies, approaches, and foundational knowledge to ensure successful rollout and enhancements across all initiatives.

Requirements

  • Bachelor's Degree
  • Familiarity with Lean, Six Sigma, and Agile methodologies
  • Advanced organizational skills with the ability to manage multiple priorities simultaneously and follow through to ensure timely completion.
  • Thorough knowledge of trends, emerging platforms, and new technologies, with the ability to identify best practices and implement them into the organization.
  • Ability to quickly grasp Travelers' business strategy and align objectives with enterprise goals.
  • Exceptional data analysis skills to interpret trends and report insights and recommendations to business partners.
  • Ability to understand business goals and influence others to achieve them.
  • Excellent written and verbal communication skills with the ability to consult on projects and present information effectively to all seniority levels.

What We Offer

  • Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
  • Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
  • Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
  • Wellness Programme: The Travelers wellness programme is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.