Digital Product Analyst

1 month ago


Birmingham, Birmingham, United Kingdom TRIA Full time

Digital Product Analyst Role Overview

TRIA is seeking a skilled Digital Product Analyst to drive data-driven decisions and strategic direction within our Digital & Technology team. The ideal candidate will be responsible for analysing the performance of our digital platforms, including mobile apps, interactive kiosks, and till systems, to inform business growth and user experience.

Main Responsibilities:

  • Monitor and analyse digital platform performance metrics
  • Provide data-driven recommendations to enhance user experience and drive business growth
  • Collaborate with the Development team and internal stakeholders to shape product strategy
  • Communicate complex technical information in a clear and engaging manner
  • Troubleshoot and resolve issues with digital platforms, working closely with the deployment team
  • Create comprehensive training materials to support the rollout of new digital solutions

Requirements:

  • Strong analytical and problem-solving skills with experience in data analysis and performance monitoring
  • Excellent stakeholder management and communication abilities
  • Technical aptitude with the ability to understand and translate complex digital products
  • Experience in the hospitality, food and beverage or restaurant services industry preferred
  • A proactive, hands-on approach and a 'completer/finisher' mindset

What We Offer:

  • Competitive salary (up to £45K) + bonus potential
  • Company car for field-based roles
  • Travel support
  • Hybrid working options
  • Industry-leading training and development opportunities


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