Digital Performance Analyst

3 days ago


Birmingham, Birmingham, United Kingdom Compass Group UK Full time
Agile Product Analyst

We are seeking an experienced Digital Performance Analyst to join our dynamic team in Compass Group UK. This is an exciting opportunity to play a crucial role in the development and management of our Digital Food Ordering Solutions.

About the Role

The successful candidate will be responsible for analysing the performance of our digital solutions, focusing on managing our hardware, payments, and EPOS systems. You will work closely with suppliers and other internal cross-functional teams, supporting data-driven decisions and helping manage our digital food ordering solutions.

Main Responsibilities
  • Establish and monitor essential product performance indicators, creating clear success metrics.
  • Regularly assess and analyse performance data from our digital food ordering and payments platforms, identifying trends, areas for improvement, and providing actionable insights.
  • Measure the impact of newly launched features and provide post-launch performance reports, offering recommendations for improvements.
  • Work with Service Desk and suppliers to ensure Support Services are meeting targets.
  • Ensure data accuracy and consistency across device management tools and platforms, while developing and maintaining governance processes to keep data clean, well-documented, and accessible to stakeholders.
  • Gather and analyse customer feedback from various channels (surveys, reviews, customer service) to identify pain points, areas of improvement, product usability and new feature ideas.
  • Use data to identify trends in user and hardware behaviour and provide insights and recommendations to the product and development teams.
  • Conduct market research and analyse industry trends within the UK food sector, providing gap analysis to ensure our products remain competitive and aligned with consumer needs.
  • Work closely with product managers to align data insights with strategic priorities, contributing to the product roadmap and long-term development planning.
  • Produce detailed reports and presentations for senior leadership, summarising product performance and market trends. Utilise Power BI and other analytics tools to create dashboards with real-time performance insights.
Requirements
  • Proven experience in product analysis, ideally within the digital or food ordering sector.
  • Strong understanding of UK consumer behaviour and market trends, particularly in digital food ordering solutions.
  • Proficiency in Power BI and other data visualisation tools.
  • Excellent analytical and problem-solving skills, with the ability to interpret and present complex data effectively.
  • Experience collaborating with remote development teams is an advantage.
  • Experience in performing gap analysis to benchmark products against competitors and identify areas for improvement.
  • Knowledge of GDPR and other data privacy regulations, particularly important in the UK and EU, ensuring that data collection and analysis practices remain compliant with legal requirements.
  • Proven ability to present data insights clearly and persuasively to senior leadership and non-technical stakeholders, ensuring data-driven recommendations are understood and implemented effectively.
Salary & Benefits

This is a highly competitive role with an estimated salary of £60,000 - £80,000 per annum, depending on experience. We offer a comprehensive benefits package including contributory pension scheme, career development opportunities, wellness programmes, and more.



  • Birmingham, Birmingham, United Kingdom The Digital Recruitment Company Full time

    We are seeking an experienced Mobile App Performance Analyst to join our client's Digital Marketing team.The successful candidate will be responsible for guiding Digital and DigiTech teams to implement the measurement framework of their new mobile app, understanding future customer pain-points, and identifying the biggest opportunities.Key...


  • Birmingham, Birmingham, United Kingdom The Digital Recruitment Company Full time

    Job Description: We are seeking an experienced Digital Analyst to join our client's expanding Digital marketing team. The ideal candidate will have a proven track record in mobile app measurement and tagging, insights reporting, and ecommerce experience is an advantage.About You:3+ years' experience in a similar role with expertise in mobile app measurement...


  • Birmingham, Birmingham, United Kingdom ScS - Sofa Carpet Specialist Full time

    We are seeking a Marketing Performance Analyst to join our Digital team based in Coventry. This exciting role reports directly to the Performance Marketing Manager.About the OpportunityThe ideal candidate will be responsible for delivering across a range of performance marketing channels, including Paid Search, Paid Social, and Display Advertising. As a...


  • Birmingham, Birmingham, United Kingdom TRIA Full time

    Hiring for Hardware and Digital Solutions AnalystTRIA, a leading company in the FMCG industry, is recruiting an experienced Hardware and Digital Solutions Analyst to support their Digital & Technology team.The selected candidate will play a crucial role in improving the performance of our EPOS systems, focusing on both hardware and software...


  • Birmingham, Birmingham, United Kingdom BMS Performance Full time

    About BMS PerformanceOur client, a renowned industry pioneer, specialises in cutting-edge digital automation and energy management solutions.We are seeking an experienced BMS Service Engineer to join their thriving division.This role offers unparalleled career advancement opportunities within a dynamic organisation.


  • Birmingham, Birmingham, United Kingdom TRIA Full time

    Digital Product Analyst Role OverviewTRIA is seeking a skilled Digital Product Analyst to drive data-driven decisions and strategic direction within our Digital & Technology team. The ideal candidate will be responsible for analysing the performance of our digital platforms, including mobile apps, interactive kiosks, and till systems, to inform business...


  • Birmingham, Birmingham, United Kingdom Digital Waffle Full time

    Join Our Team as a Threat Intelligence AnalystWe are seeking a skilled Threat Intelligence Analyst to contribute to our clients' growing team at Digital Waffle. As a key member of our team, you will have the opportunity to work on complex projects, develop your skills, and make a meaningful impact on our clients' security posture.Your Main...


  • Birmingham, Birmingham, United Kingdom TRIA Full time

    Job Title: Product Performance AnalystJoin our team as a Product Performance Analyst and take on the challenge of analysing the performance of EPOS systems, including hardware and software.This is an exciting opportunity for a skilled professional with hands-on hardware testing skills and experience in diagnostic methodologies.Responsibilities:Test and...


  • Birmingham, Birmingham, United Kingdom SSP Full time

    We are seeking a highly skilled Digital Solutions Analyst to join our team at SSP. As a Digital Solutions Analyst, you will be responsible for providing technical support and solutions to our clients' digital needs.About the RoleWe are looking for someone who can provide expert-level technical support and solutions to our clients. The ideal candidate will...


  • Birmingham, Birmingham, United Kingdom Compass Group UK Full time

    Job OverviewWe are seeking a highly skilled Digital Product Insights Analyst to join our team at Compass Group UK. This is an exciting opportunity to work with innovative digital solutions and contribute to the development and optimisation of our award-winning Omni Channel Digital Solution.


  • Birmingham, Birmingham, United Kingdom Integris Full time

    Job Title:Business Performance AnalystCompany Overview:Integris Financial Recruitment Ltd is a leading recruitment agency that specializes in financial services recruitment. We are seeking an experienced Business Performance Analyst to join our team.Salary:The estimated salary for this role is £55,000 - £75,000 per annum, depending on experience.Job...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Building Performance AnalystWe are seeking an experienced Building Performance Analyst to join our team at CV-Library.About the RoleThe successful candidate will be responsible for conducting assessments of residential properties to identify retrofitting needs and opportunities, ensuring compliance with UK building regulations and schemes such as...


  • Birmingham, Birmingham, United Kingdom Birmingham City Football Club plc Full time

    Job OverviewWe are seeking a highly skilled Performance Data Analyst to join our team at Birmingham City Women's Football Club. This is an exciting opportunity for a Sports Scientist to support our Women's Department in capturing and interpreting performance data to enhance player development and performance.


  • Birmingham, Birmingham, United Kingdom RSM UK Full time

    Unlock Your Potential in Digital CareersRSM UK is a market-leader in leveraging technology to solve complex problems and help clients achieve their goals. As a Digital Innovation Analyst, you will play a key role in driving innovation, embracing AI, cloud, and automation to deliver future-ready solutions.You will work with colleagues within your business...

  • Digital Cost Analyst

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Turner & Townsend Group Full time

    As a Digital Cost Analyst, you'll be part of a dynamic team driving innovation in cost management. You'll work closely with clients to deliver complex projects, leveraging our proprietary digital tools to ensure seamless collaboration and data analysis.Key responsibilities include:Design-to-budget management with contractors and design teams.Budget analysis...

  • Digital Data Analyst

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Good Growth Limited Full time

    Job DescriptionWe are seeking an enthusiastic Digital Data Analyst to join our Insight team. As a key member of the team, you will work closely with our Project Management and Technology teams to deliver analytical activities across a range of client engagements and data platforms.Your primary responsibility will be to combine performance analytics, customer...


  • Birmingham, Birmingham, United Kingdom Turner & Townsend Full time

    What We OfferWe offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits, including flexible working arrangements, opportunities for professional development, and a comprehensive rewards package.As a Programme Performance Analyst, you will be part of a collaborative team working on challenging projects...


  • Birmingham, Birmingham, United Kingdom Onyx-Conseil Full time

    Role Overview:This is a dynamic position for a Digital Marketing Analyst to join Onyx-Conseil as an SEO Specialist. The successful candidate will have the chance to develop their skills in search engine optimisation (SEO) with a leading online marketing company.The role presents an excellent opportunity for a driven and ambitious individual to work closely...

  • Senior Digital Lead

    3 days ago


    Birmingham, Birmingham, United Kingdom Digital Waffle Full time

    We are looking for a Senior Digital Lead to join our client in Birmingham City Centre. This role is hybrid, requiring 4 days on-site in the office per week; however, on occasion, there could be more.About the Role:Digital Strategy: Develop and implement comprehensive digital strategies aligned with business goals.Data Analysis: Utilize data analytics to...


  • Birmingham, Birmingham, United Kingdom Morgan Philips Group Full time

    Morgan Philips Group: Career OpportunitiesWe are proud to offer exciting career opportunities at Morgan Philips Group in Birmingham. As a Data Insight Analyst, you will play a key role in driving business growth and improvement through data-driven decision-making.About the RoleAs a Data Insight Analyst, you will be responsible for developing and maintaining...