Sales and Customer Support Specialist
6 days ago
We are looking for a talented Sales and Customer Support Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service and sales support to our customer base. This role requires a high level of organisation, attention to detail, and excellent communication skills.
Key Responsibilities:
• Provide industry-leading levels of sales and customer service support for our customer base.
• Manage and maintain accurate records of all contacts and transactions using DEFACTO SOP & CRM.
• Process orders and amendments by telephone, fax, EDI or email and ensure accuracy in this area is vital.
• Liaise closely with colleagues in Distribution to ensure that deliveries are executed in accordance with customer expectations.
• Maximise sales opportunities by up-selling and cross-selling.
• Develop exceptional knowledge of all product ranges within the company brands to enable effective handling of technical queries on year-round lawn care and other aspects associated with the use of our product range.
• Collaborate with the sales team to address any matters arising with key accounts.
Requirements:
• Proven track record of delivering exceptional customer service and sales support.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to maintain accurate records and meet deadlines.
• Self-motivated and proactive approach to work.
• Ability to communicate at all levels and build strong working relationships.
• Reliable, confidential, and punctual.
Salary: £22,542 - £23,678 per annum.
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