Customer Service Coordinator

1 month ago


Seaton Ross, United Kingdom CV-Library Full time

Customer Service Coordinator

£22,542.00 to £23,678.00 per annum

YO42 Area

Monday to Friday 8.30 - 17.00

Driving licence required due to rural location

The Company is highly respected for its honesty, integrity and professionalism, these Company Values and those of our employees; are reflected in how we interact with all our Stakeholders. We are hard-working, customer focused and embrace a culture of innovation and change; these factors contribute to our continued success.

ROLE SUMMARY

To operate as part of a small team, delivering industry-leading sales and customer service support to new and existing customers. To take responsibility for nominated customer groups, process orders and amendments, take inbound telephone and email queries, and assist in pro-active outbound activity when required.

This role requires an organised individual with a good eye for detail, who can balance the demands of order processing and dealing with customer issues effectively and professionally.

KEY TASKS & RESPONSIBILITIES

On a daily basis, deliver industry leading levels of sales and customer service support for our customer base.
Taking inbound calls from nominated customer groups.
Making outbound calls to arrange deliveries, along with other pro-active outbound exercises as and when required.
Taking orders and subsequent amendments by telephone, fax, EDI or email and process them through the SOP system. Accuracy in this area is vital.
Liaising closely with colleagues in Distribution to ensure that deliveries are executed in accordance with customer expectations.
Maintenance of accurate records of all contacts and transactions using DEFACTO SOP & CRM to ensure that all sales are precisely in accordance with authorised price structures.
Maximising sales opportunities by up-selling and cross-selling.
Gaining exceptional knowledge of all the product ranges within the company brands, to enable effective handling of technical queries on year-round lawn care and other aspects associated with the use of our product range.
Liaising with the sales team over matters arising with key accounts.
Maintain the highest personal standards of performance, appearance, integrity and enthusiasm.
Undertake any other duties from time to time that may reasonably be required to meet the needs of the business. PERFORMANCE INDICATORS

Adherence to Company Values.
Competence in carrying out key tasks and responsibilities.
Attention to detail and deadlines.
Relationships with customers and colleagues.
Self-motivation and a positive attitude.
Effective internal and external communication.
Reliability, confidentiality, and punctuality.QUALITIES

Strong work ethic.
Able to communicate at all levels.
Team Player.
Ability to forge strong working relationships.
Self-motivated, enthusiastic and pro-active.
Resilience.If you are interested and meet the above criteria, please send your CV to (url removed) or call the Commercial team on (phone number removed) if you have any queries.

Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector



  • Seaton Ross, United Kingdom Prestige Recruitment Specialists Full time

    Customer Service Coordinator£22,542.00 to £23,678.00 per annumYO42 AreaMonday to Friday 8.30 - 17.00Driving licence required due to rural locationThe Company is highly respected for its honesty, integrity and professionalism, these Company Values and those of our employees; are reflected in how we interact with all our Stakeholders. We are hard-working,...


  • Seaton Ross, United Kingdom Prestige Recruitment Specialists Full time

    Customer Service Coordinator£22,542.00 to £23,678.00 per annumYO42 AreaMonday to Friday 8.30 - 17.00Driving licence required due to rural locationThe Company is highly respected for its honesty, integrity and professionalism, these Company Values and those of our employees; are reflected in how we interact with all our Stakeholders. We are hard-working,...


  • Seaton Ross, United Kingdom Prestige Recruitment Specialists Full time

    Customer Service Coordinator £22,542.00 per annum YO42 Area Monday to Friday 8.30 - 17.00 Driving licence required due to rural location The Company is highly respected for its honesty, integrity and professionalism, these Company Values and those of our employees; are reflected in how we interact with all our Stakeholders. We are hard-working,...


  • Seaton Ross, United Kingdom Prestige Recruitment Specialists Full time

    Customer Service Coordinator £22,542.00 to £23,678.00 per annum YO42 Area Monday to Friday 8.30 - 17.00 Driving licence required due to rural location The Company is highly respected for its honesty, integrity and professionalism, these Company Values and those of our employees; are reflected in how we interact with all our Stakeholders. We are...


  • Seaton Ross, United Kingdom Prestige Recruitment Specialists Full time

    About Us: Prestige Recruitment Specialists is a leading recruitment agency with 30 years of experience in the industry. We are committed to providing a high-quality service to our clients and candidates. Our team is dedicated to helping individuals find fulfilling careers and businesses find top talent.Job Role: Industry Leading Customer Service...


  • Seaton Delaval, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Job TitleCustomer Service Fleet CoordinatorCompany OverviewNorthumbria Healthcare NHS Foundation Trust is seeking a Customer Service Fleet Coordinator to join their team.


  • Seaton Ross, United Kingdom Prestige Recruitment Specialists Full time

    Job Title: Customer Service Team MemberWe are seeking a highly organised and customer-focused individual to join our team as a Customer Service Team Member. As a key member of our sales and customer support team, you will be responsible for delivering industry-leading levels of service to our customer base.The ideal candidate will have excellent...


  • Seaton Ross, United Kingdom Prestige Recruitment Specialists Full time

    Prestige Recruitment Specialists is seeking an experienced professional to operate as part of a small team delivering industry-leading sales and customer service support to new and existing customers. This role requires an organised individual with a good eye for detail, who can balance the demands of order processing and dealing with customer issues...


  • Seaton Ross, United Kingdom Prestige Recruitment Specialists Full time

    Job Description: Sales and Customer Support SpecialistWe are looking for a talented Sales and Customer Support Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service and sales support to our customer base. This role requires a high level of organisation, attention to detail, and excellent...


  • Seaton, United Kingdom Appleby Westward Group Ltd Full time

    **Customer Service Assistant** **SPAR Seaton, Devon Store** Our SPAR convenience stores are more than just a local shop and as a member of our team, you will have a really important role to play in delighting our customers and positively contributing to the local community and the running of our business. We are now offering an exciting opportunity for a...


  • Seaton, United Kingdom Appleby Westward Group Ltd Full time

    **Customer Service Assistant** **SPAR Seaton, Devon Store** Our SPAR convenience stores are more than just a local shop and as a member of our team, you will have a really important role to play in delighting our customers and positively contributing to the local community and the running of our business. We are now offering an exciting opportunity for a...


  • Seaton Ross, United Kingdom Prestige Recruitment Specialists Full time

    Key ResponsibilitiesPreparing products for distributionTransporting products around the warehouse using a forklift (FLT licence essential)Loading/unloading products in Goods In/Goods Out areasLiaising with colleagues in head office to ensure deliveries meet customer expectationsProcessing orders using basic IT skillsYou will gain exceptional knowledge of all...


  • Seaton Delaval, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care are delighted to be able to offer a Customer Care Coordinator post at Northumbria Healthcare Innovation Hub. We are looking to fill a 30hours vacancy, across 4-5 days. Use judgment to translate cases where the information included is not readily codable. Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs...


  • Seaton Delaval, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care are delighted to be able to offer a Customer Care Coordinator post at Northumbria Healthcare Innovation Hub. We are looking to fill a 15hours vacancy, across 3-4 days. - Use judgment to translate cases where the information included is not readily codable. Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs...


  • Seaton Delaval, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care are delighted to be able to offer a Customer Care Coordinator post at Northumbria Healthcare Innovation Hub. We are looking to fill a 15 hour vacancy. Use judgment to translate cases where the information included is not readily codable. Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages...


  • Seaton Delaval, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care are delighted to be able to offer a Customer Care Coordinator post at Northumbria Healthcare Innovation Hub. We are looking to fill a full time 37.5 hour position. Use judgment to translate cases where the information included is not readily codable. Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and...


  • Seaton, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the fast paced Fleet Solutions team who manage salary sacrifice schemes. Full time and part time applicants welcome. The main duties of the job include; 2. Develop and maintain relationships with key industry personnel, e.g. Vehicle Manufacturers, NHS approved leasing companies, client Trust liaison officers,...


  • Seaton House, United Kingdom Valor Hospitality Partners, LLC Full time

    Are you passionate about delivering exceptional customer experiences? As a Reservationist with Valor Hospitality Partners, LLC, you'll have the opportunity to drive revenue growth and deliver exceptional customer experiences with a competitive salary of £18-£22 per hour.This role involves implementing strategies to maximize business growth through...


  • Seaton Delaval, Northumberland, United Kingdom ENGINEERINGUK Full time

    Competitive Salary: £12 per hour, with an additional night premium of £2.30 per hour worked between midnight and 6amAbout the Role: We are seeking a colleague to join our team at Seaton Superstore.This is a varied and dynamic role, where you will have the opportunity to work in different areas of the store, including service, picking and replenishment. You...


  • Seaton Delaval, Northumberland, United Kingdom Tesco Partners Full time

    About the RoleWe're seeking a skilled Sales Associate to join our team at Tesco Partners. As a Sales Associate, you'll be responsible for providing excellent customer service, maintaining store standards, and working collaboratively with colleagues to achieve sales targets.