E-commerce Account Manager

4 days ago

London, Greater London, United Kingdom Paper Run Full time

We are seeking an E-commerce Account Manager to join our team at Paper Run, a leading provider of marketing automation solutions for e-commerce brands.

The ideal candidate will have 2+ years of experience in customer success, account management, or onboarding within the eCommerce or marketing technology space. They will be responsible for owning the customer onboarding process, ensuring smooth integration with their systems, and acting as the main point of contact for customers.

Key Responsibilities:

  • Owning the customer onboarding process, ensuring smooth integration with their systems (eCommerce platforms like Shopify, as well as CDPs and email marketing platforms like Klaviyo)
  • Acting as the main point of contact for customers, managing accounts and ensuring long-term client success
  • Providing strategic guidance on how customers can maximize Return on Spend with automated direct mail flows & campaigns
  • Troubleshooting client issues and collaborating with internal teams to resolve technical challenges
  • Helping clients design, test, and measure the impact of new and existing flows, using our live reporting dashboards
  • Identifying opportunities for upselling and cross-selling additional services

Qualifications:

  • 2+ years of experience in customer success, account management, or onboarding within the eCommerce or marketing technology space (experience with CRM, email marketing, or ESPs like Klaviyo is a plus)
  • Familiarity with marketing automation tools and processes
  • Experience working with eCommerce/DTC brands or digital marketing agencies preferred
  • Strong communication skills, with the ability to explain complex technical concepts to non-technical users

About Paper Run:

Paper Run is a fast-growing company disrupting the marketing automation space. We serve hundreds of your favorite DTC brands and are building a global team to help shape the journey with us.

Salary: $80,000 - $120,000 per year (dependent on experience)

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