Customer Success Advocate

3 weeks ago


Gillingham, Kent, United Kingdom Henry Schein Inc Full time

Empowering Customer Success

We are looking for a Customer Success Advocate to join our team at HENRY SCHEIN ONE. As a Customer Success Advocate, you will play a critical role in helping our customers get the most out of our software. You will be confident in learning our software, building your knowledge and being able to talk confidently with our customers.
Estimated Salary: $55,000 - $75,000 per year

About the Role

Your Responsibilities:

  • Coach customers through their queries relating to our software via different forms of communication (phone, email and online chat).
  • Empathetically approach customers' questions and reassure them you're able to help them.
  • Professionally and politely encourage our customers to adopt a self-serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way.
  • Empower our customers to get the best of our software so they can deliver vital patient care and to make their lives easier.
  • Be self-motivated and diligent, and self-aware of your own training requirements and happy to seek support and develop your own knowledge.

What We Offer

  • A comprehensive training program to ensure you have the skills and knowledge required for the role.
  • Ongoing support and guidance from experienced colleagues.
  • A flexible and supportive work environment that allows you to achieve a healthy work-life balance.


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