Financial Claims Specialist

2 days ago


Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time
Company Overview

We are NEC Software Solutions, a leading provider of innovative software solutions for public services. Our mission is to make a difference in the world by helping our customers achieve their goals.

About the Role

$25,000 - £35,000 per annum (dependent on location and experience)

Are you a motivated and detail-oriented individual looking for a challenging role in financial claims processing? Do you have excellent communication skills and a passion for delivering high-quality results? We are seeking an experienced Financial Claims Specialist to join our team in Hartlepool.

In this role, you will be responsible for processing and managing financial claims related to housing benefits and council tax. You will work closely with our clients to ensure accurate and timely processing, maintaining a high level of customer satisfaction.

Job Description

We are looking for a skilled Benefits Processing Expert to join our team in Hartlepool. As a Benefits Processing Expert, you will play a vital role in ensuring the accuracy and timeliness of financial claims processing. Your primary responsibility will be to process and manage financial claims related to housing benefits and council tax.

  • Process and manage financial claims related to housing benefits and council tax.
  • Work closely with clients to ensure accurate and timely processing.
  • Maintain high levels of customer satisfaction through effective communication and problem-solving skills.

You will be working within a busy area of the Revenues & Benefits department, where you will be involved in processing all Housing / Council tax changes, RTI cases, and new claims following procedures given and working to KPIs with excellent accuracy at all times.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A proven track record of financial claims processing or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work accurately and efficiently under pressure.
  • IT competence, including proficiency in Microsoft Office.
  • Self-motivated and able to work independently.

We are committed to developing and expanding the skill and knowledge sets of all our colleagues. We aim to cross-skill in at least one additional service within our processing centre. For example, as a Benefits Processing Expert, you may look to undertake additional training in one or more of our Central Government services.

Benefits

We offer a competitive salary and benefits package, including:

  • Private Medical Cover funded by NEC for Employees.
  • 25 days paid holiday with the option to buy/sell.
  • 4 x basic salary life assurance cover funded by NEC.
  • A Group Pension Plan with employer contributions up to 8.5%.
  • A fantastic selection of flexible benefits to suit your individual needs.
Others

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting, financial probity check, and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.



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