Marina Operations Manager

2 weeks ago


Hampshire, United Kingdom Emsworth Yacht Harbour Ltd Full time

About the Role

We are seeking a highly skilled and experienced individual to join our team as a Marina Operations Manager. As a key member of our team, you will be responsible for ensuring the smooth operation of our marina, including berth and waiting list management, customer service, and property management.

Key Responsibilities

  • Deliver excellent customer service to our customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the berth and waiting list, ensuring that we maximize annual berth occupancy and meet our business objectives.
  • Oversee the work of the office, including timely invoicing for all services, communications with customers, and management of visitors.
  • Establish the overall budget and take responsibility for expenditure, up to a discretionary level to be agreed.
  • Oversee the work of the boatyard, including bookings management and service delivery efficiency.
  • Ensure compliance with all relevant legislation, including Health and Safety and GDPR.
  • Manage staff to ensure staff development, welfare, and productivity.

Requirements

  • Proven experience in a marina or leisure marine industry.
  • Excellent customer service skills.
  • Experience in managing people.
  • Experience of boat yard operations.

What We Offer

We offer a competitive salary and benefits package, as well as the opportunity to work in a dynamic and fast-paced environment. If you are a motivated and experienced individual who is passionate about delivering excellent customer service, we would love to hear from you.



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