Technology Operations Manager

2 weeks ago

Bournemouth, Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Title: Technology Support Lead

At J.P. Morgan, we're seeking a skilled Technology Support Lead to join our Corporate Sector Infrastructure Platforms team. As a key member of our global follow the sun team, you'll play a leadership role in ensuring the operational stability, availability, and performance of our production services.

Key Responsibilities:
  • Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm.
  • Execute policies and procedures that ensure operational stability and availability.
  • Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
  • Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.
  • Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
Requirements:
  • Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
  • Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud.
  • Proficient in observability and monitoring tools and techniques.
  • Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
  • Knowledge and understanding of Incident Management practices, skills and tools.
  • Strong oral and written communication skills and able to communicate with senior stakeholders.
  • Strong analytical and problem-solving skills with a commitment to process improvement.
  • Broad technology understanding across Cloud, Mainframe, Midrange, Distributed Systems, Storage and Networks.
  • General understanding of Financial Services and key drivers of business performance.
  • Strong team player, ability to foster relationships and influence others across all contributing teams and disciplines.
  • Must be able to work shifts which will include a weekend day.
Preferred Qualifications:
  • Working knowledge in one or more general purpose programming languages and/or automation scripting.
  • Practical experience with public cloud.
  • Foundation Certification or strong knowledge of ITIL concepts is advantageous.

We're an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

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