Senior Operations Manager

5 days ago

Hounslow, Greater London, United Kingdom Abm Full time

About the Role

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at ABM. As a key member of our operations team, you will be responsible for ensuring the effective and profitable operation of all Cabin Cleaning contracts.

Main Responsibilities

  • To manage the delivery of Cabin Cleaning Services and to act as a support function for the provision of services on site, ensuring compliance, budgetary control and continuous improvement.
  • Performance management of team members against customer KPI's.
  • Effective management of team members to deliver outstanding customer service.
  • To build a close working relationship with customers to drive further business opportunities.
  • To implement, observe and comply with all good working practices and to ensure compliance within the Health & Safety and statutory regulations.
  • To produce monthly management reports and attend finance and review meetings as directed.
  • To manage all 3rd party resources working on behalf of ABM on the contract.
  • To ensure the professional and concise day to day operational interaction with the client/clients on the site.
  • To attend where practicable the Client meetings.
  • To lead the operation through visibility and engagement.
  • To drive performance through initiatives and projects.

Requirements

  • Sound Leadership skills.
  • Good Communication skills.
  • Good Interpersonal skills.
  • Show initiative.
  • Aptitude to receive and deliver training.
  • Deal with customers both internal and external.
  • To be able to take responsibility.
  • Well-developed IT skills.
  • NEBOSH / IOSH trained.
  • Flexible approach.

About Us

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit our website.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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