Operations Manager

2 days ago

Hounslow, Greater London, United Kingdom ABM UK Full time

About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at ABM UK. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our facilities, ensuring that they are running smoothly and efficiently.

Main Responsibilities

  • To oversee and take account of the cabin cleaning operation, ensuring that it is running to the highest standards.
  • To ensure that weekly operational and people management reports are submitted in a timely manner, providing valuable insights into the performance of our facilities.
  • To build and maintain strong relationships with clients and suppliers, ensuring that their needs are met and exceeded.
  • To proactively manage the operation, including resource management and planning, to ensure that our facilities are running at maximum efficiency.
  • To be responsible for on-site risk assessments, identifying potential hazards and taking steps to mitigate them.
  • To manage projects parallel to one another, ensuring that they are completed on time and within budget.
  • To demonstrate innovation and a willingness to improve internal processes and procedures, driving positive change and benefits for the company and clients.
  • To be solutions-focused and have worked in a high-paced environment, with a strong ability to communicate clearly and effectively.
  • To be responsible for ensuring that Service Level Agreements (SLAs) are met and/or delivered above or on target expected.
  • To manage financial budgets in line with business development, including purchase order sign-offs and operational budgets.
  • To establish Key Performance Indicator (KPI) gaps and reinforce training and Health and Safety (H&S) to all current and new staff.
  • To ensure that the operation is in line with the required standards set by the airport and legislated requirements.
  • To ensure that all company policies are adhered to by employees within the operation.
  • To motivate, allocate, supervise, and performance manage the leadership team.
  • To drive a culture of excellence in customer service.
  • To deputise for the General Manager as and when required.
  • To ensure that staff remain compliant with all H&S and airport bylaws while active in the operation and within the terminal areas, including the correct use of Personal Protective Equipment (PPE).
  • To assist with any other tasks that are reasonably acceptable.
  • To report any vehicle or equipment faults as they arise and ensure they are rectified in a timely manner by liaising with the relevant companies.
  • To oversee the vehicle and equipment maintenance contracts via regular meetings, ensuring any costs remain within budget and the vehicles meet the airport regulations.
  • To ensure all vehicle insurance is kept updated, PAT tests are carried out and recorded, and all LOLA's are up to date.
  • To ensure that the team remains compliant in relation to all training requirements, including medicals, airside driving permits, vehicle driving and operating training.
  • To respond immediately to all accidents and report to the Senior Management Team and liaise directly with the airport authority when required.
  • To take any action required following the assessment/investigation of any accidents.
  • To liaise with the airport authority for any changes to vehicles, equipment, uniform, etc. for the team.

Person Specification

  • Excellent written and spoken (face-to-face and phone) communication skills.
  • Excellent numeracy skills.
  • Ability to show initiative in developing the role and to work with minimal supervision.
  • Ability to work flexibly in a small team, building strong day-to-day relationships with colleagues.

Benefits

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers.
  • Life: Search for resources and tools on topics ranging from family and life to health, money, and work.
  • Support: Online chat or telephone service for urgent support in a crisis.

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