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Operations Manager

2 months ago


Hounslow, Greater London, United Kingdom British Airways Full time
About the Role

We are seeking an experienced Operations Manager to join our team at British Airways. As a key member of our operations team, you will be responsible for leading and motivating our London Operations team to deliver high-quality operational performance.

Key Responsibilities
  • Lead and motivate the London Operations team to achieve high-quality operational performance.
  • Ensure high levels of productivity and efficiency in the operation.
  • Conduct regular flow meetings to identify risks and implement effective mitigations.
  • Develop and implement performance-driven culture through effective performance management and coaching.
  • Collaborate with internal and external stakeholders to ensure IAG Cargo's interests are protected.
  • Work flexibly across different areas of the IAG Cargo London Operation.
  • Contribute to the development of performance improvements with the wider management team.
  • Ensure the health, safety, and security of the operational area while on shift.
  • Coach and support Team Leaders and Specialists to run day-to-day shifts.
  • Manage data within multiple systems to ensure high levels of operational delivery.
  • Represent the team during safety events and ensure correct reporting processes are followed.
Requirements
  • Excellent communication and leadership skills.
  • Strong problem-solving ability and decision-making skills.
  • Proactive mindset with a problem-solving orientation and initiative using data.
  • Ability to hold teams accountable for delivery of actions and results.
  • Demonstrated resilience and ability to prioritize workload.
  • Ability to build constructive relationships with colleagues and trade unions.
  • Able to work to own initiative and detect issues.
  • Uncompromising in safety, security, and process adherence.
  • Delivery-focused with ability to manage complex requirements.
About You
  • Proven experience in an operational and/or industrialized environment.
  • People management experience in an operational environment.
  • Able to hold an airside pass.
  • Full UK drivers' license and ability to obtain and hold an airside driving permit.
  • Excellent internal and external stakeholder management.
  • Proven experience in managing, coaching, and leading teams.
What We Offer
  • Attractive and competitive rewards aligned to the local market and role.
  • Staff travel benefits, including unlimited basic and premium standby tickets on British Airways and group airlines.
  • Opportunities for development and progression.
  • A diverse and inclusive business that values inclusion and diversity.
  • A supportive environment that values your ideas and opinions.