SBS Account Development Manager

3 days ago

Brighton, Brighton and Hove, United Kingdom AMEX Full time
About the Role

We are seeking a highly motivated and results-driven Account Development Manager to join our UK SME Client Management team. As a key member of our team, you will be responsible for building and maintaining relationships with small business owners and entrepreneurs to help them achieve their goals and drive profitable growth.

Key Responsibilities
  • Build and maintain relationships with a diverse group of new and existing business customers to help them achieve their goals and drive profitable growth.
  • Through consultative dialogue, identify and prioritize opportunities that support the customers' goal achievement and our key metrics.
  • Operate effectively in a fast-paced evolving environment to influence, collaborate, and coordinate with multiple teams and partners in and out of the enterprise.
  • Ensure premium value is delivered that aligns with customers' goals, delivers a positive customer experience, and achieves customer advocacy.
  • Understand customers' opportunities, threats, and risks to maintain and grow the relationship.
  • Understand and adhere to regulatory requirements, ensuring they are followed during all customer interactions.
  • Support the deployment and adoption of customer NPS survey (customer satisfaction survey).
  • Stay updated on industry best practices, competitive landscape, and emerging trends to drive innovation and maintain a competitive edge.
Requirements
  • Results-driven.
  • Customer-focused.
  • Excellent verbal and written communication skills.
  • Ability to influence and persuade.
  • Experience of working and thriving in a fast-paced environment.
  • Strong collaborator.
  • Team player.
  • Self-motivated.
  • Account Management experience required.
About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries.
  • Bonus incentives.
  • Support for financial-well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
  • Generous paid parental leave policies (depending on your location).
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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