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Development Telephone Account Manager
2 months ago
We are seeking a highly motivated and results-driven Telephone Account Development Manager to join our team at American Express. As a key member of our UK SME Client Management team, you will play a crucial role in driving business growth and delivering exceptional customer experiences.
Key Responsibilities- Build and maintain strong relationships with small business owners and entrepreneurs to understand their needs and goals.
- Develop and execute tailored engagement plans to drive profitable growth, account expansion, and customer retention.
- Collaborate with cross-functional teams to identify and prioritize opportunities that support customer success and business objectives.
- Deliver premium value to customers through proactive communication, expert guidance, and timely support.
- Stay up-to-date on industry trends, competitor activity, and emerging best practices to drive innovation and maintain a competitive edge.
As a valued member of our team, you will enjoy a range of benefits, including:
- Competitive base salary and bonus incentives.
- Comprehensive medical, dental, and vision benefits.
- Flexible working arrangements and hybrid work options.
- Generous paid parental leave policies.
- Free access to on-site wellness centers and confidential counseling support.
- Career development opportunities and training programs.
To succeed in this role, you will need:
- Results-driven and customer-focused mindset.
- Excellent verbal and written communication skills.
- Ability to influence and persuade stakeholders.
- Experience in account management and business development.
- Strong collaboration and teamwork skills.
At American Express, we are committed to backing our colleagues and their loved ones with benefits and programs that support their holistic well-being. We prioritize their physical, financial, and mental health through each stage of life.
