Customer Experience Representative

3 days ago


Aberdeen, United Kingdom Arnold Clark. Full time

Job Title: Customer Experience Representative

Salary: £22,000 - £25,000 per annum

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for delivering exceptional customer service, working closely with our sales team to ensure customers have an outstanding experience from initial enquiry to delivery.

About the Role:

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Work collaboratively with the sales team to ensure seamless handovers and maximize sales opportunities
  • Assist with showroom presentation and advertising, ensuring the branch is always visually appealing and well-maintained
  • Organize and accompany customers on test drives, providing expert knowledge of our vehicles and manufacturers

Requirements:

  • Degree-level qualification or equivalent experience in a customer-facing role
  • Excellent communication and interpersonal skills, with a strong focus on building relationships with customers and colleagues
  • Ability to work independently and as part of a team, prioritizing tasks and managing time effectively
  • Full UK driving licence and ability to drive company vehicles


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