Customer Service Representative

1 day ago


Aberdeen, Aberdeen City, United Kingdom Breedon Group Full time

We are seeking a Customer Service Representative to join our team in Aberdeen. As a key point of contact for our customers, you will be responsible for responding to their enquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities
  • Manage customer relationships through regular communication, ensuring timely and effective issue resolution.
  • Provide expert advice and guidance on our products and services.
  • Collaborate with internal teams to resolve customer complaints and concerns.
  • Identify opportunities to improve customer satisfaction and loyalty.
  • Develop and maintain accurate records of customer interactions and preferences.
  • Stay up-to-date with industry developments and best practices to ensure continuous improvement.
Requirements
  • Exceptional communication and interpersonal skills.
  • Proven ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively as part of a team.
  • Good understanding of customer service principles and practices.
  • Familiarity with CRM software and other business applications.
  • Previous experience in a similar role or related industry.

As a valued member of the Breedon Group team, you will enjoy a range of benefits, including:

  • Competitive salary: £30,000 - £38,000 per annum.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package, including health insurance, pension scheme, and holiday entitlement.
  • Access to state-of-the-art technology and equipment.


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