Customer Service Representative
1 day ago
We are seeking a Customer Service Representative to join our team in Aberdeen. As a key point of contact for our customers, you will be responsible for responding to their enquiries, resolving issues, and providing exceptional customer service.
Key Responsibilities- Manage customer relationships through regular communication, ensuring timely and effective issue resolution.
- Provide expert advice and guidance on our products and services.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Identify opportunities to improve customer satisfaction and loyalty.
- Develop and maintain accurate records of customer interactions and preferences.
- Stay up-to-date with industry developments and best practices to ensure continuous improvement.
- Exceptional communication and interpersonal skills.
- Proven ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively as part of a team.
- Good understanding of customer service principles and practices.
- Familiarity with CRM software and other business applications.
- Previous experience in a similar role or related industry.
As a valued member of the Breedon Group team, you will enjoy a range of benefits, including:
- Competitive salary: £30,000 - £38,000 per annum.
- Opportunities for career growth and professional development.
- A comprehensive benefits package, including health insurance, pension scheme, and holiday entitlement.
- Access to state-of-the-art technology and equipment.
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