Customer Service Representative

2 weeks ago


Aberdeen, Aberdeen City, United Kingdom B&Q Full time

About the Role

We are seeking a Customer Service Representative to join our team at B&Q Aberdeen. As a key member of our Trade Point sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:

  • Engage with customers, understand their needs, and provide tailored solutions to meet their business requirements.
  • Develop strong relationships with trade members, understand their businesses, and recommend relevant products and services.
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Flexible and willing to work varied shifts, including weekends and bank holidays.
  • Basic computer skills and ability to learn new systems.

What We Offer:

  • A competitive salary of £12.21 per hour, plus a store-specific location allowance of £0.27 per hour.
  • A range of benefits, including an award-winning pension scheme, ShareSave options, 6.6 weeks' holiday, and more.
  • The opportunity to develop your skills and progress within the company.


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