Customer Service Representative
6 days ago
The John Clark Motor Group is a renowned name synonymous with exceptional customer service. As Scotland's 2nd largest independently family-owned motor dealer, we pride ourselves on providing outstanding experiences for our clients. With over 40 years of trading experience and a presence across the East coast of Scotland, we represent a range of inspirational brands and specialize in the sale of new and used vehicles from our 35 businesses.
We strongly believe in investing in our people and offer specialist training and development opportunities to help them progress their careers. In addition to dedicated in-house training, we provide the chance to work with exceptional brands and products in a dynamic environment where we work together as a family.
Key Responsibilities
- Ensure the volume of calls coming into the branch are handled promptly and efficiently.
- Booking in and handling customer requests for accident cover, retail, and warranty.
- Providing a warm and courteous welcome to all customers and visitors, promoting the professional image of the company.
- Purchasing ledger and banking duties.
- Answering internal and external calls swiftly and directing them effectively.
- Ensuring compliance with company policies and industry guidelines.
Requirements
- Excellent communication skills.
- Polite and well-mannered demeanor.
- Well-presented appearance.
- Previous customer service and administration experience.
- Ability to build relationships easily.
- Problem-solving and decision-making skills.
What We Offer
- A competitive salary of approximately £25,000 per annum.
- Preferential rates on vehicle parts purchases and servicing.
- Industry-leading discounted Employee Car Scheme.
- 30-day holiday entitlement.
- Award-winning in-house and manufacturer training.
- Cycle to work scheme.
- State-of-the-art dealership standards.
- Lifelong learning and career development opportunities.
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