Automotive Customer Service Representative
3 days ago
Job Overview
We are seeking a highly skilled Customer Service Representative to join our team at John Clark Motor Group. As an Automotive Customer Service Representative, you will be the first point of contact for customers and will play a vital role in providing exceptional customer service.
About Us
The John Clark Motor Group is Scotland's 2nd largest independently family-owned motor dealer with over 40 years of experience. We pride ourselves on delivering outstanding customer service and have a strong commitment to investing in our people.
Your Responsibilities
- Ensure all customers receive a warm welcome and are dealt with efficiently
- Handle customer calls, respond to emails and manage customer queries
- Purchase ledger and banking duties
- Book appointments and manage schedules
- Work closely with colleagues to achieve business objectives
Requirements
To be successful as an Automotive Customer Service Representative, you will need:
- Excellent communication skills
- A 'can-do' attitude and a willingness to learn
- Previous customer service experience, preferably in the automotive industry
- Ability to work well under pressure and meet deadlines
What We Offer
In return for your hard work and dedication, we offer a competitive salary of £20,000-£25,000 per annum, plus benefits including:
- Preferential rates on vehicle parts purchases and servicing
- Industry-leading discounted Employee Car Scheme
- 30 Day Holiday
- Award-winning In-house and manufacturer training
- Cycle to Work scheme
- State-of-the-art dealership standards
- High earning potential through commission or bonus
- Some roles offer company car
- Life assurance
- Group contributory pension scheme
- Careers development opportunities
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