Corporate Client Accounts Coordinator
3 weeks ago
{"h1": "Corporate Client Accounts Coordinator", "p": "At Connells Group HQ, we are seeking a highly skilled Corporate Client Accounts Coordinator to join our team. As a key member of our client accounts team, you will be responsible for providing exceptional customer service to our corporate clients, ensuring timely and professional handling of queries, and maintaining accurate records of our actions.
Responsibilities:
* Handle incoming queries via phone and email from Landlords/Tenants/LSCs in a timely and professional manner
* Process new lets, renewals, terminations of tenancies, and return of deposits
* Ensure all funds received are identified and allocated correctly
* Ensure that all arrears are chased in line with our SLA, accurate records of our actions are maintained, and recommendations for legal action are made to Property Management where required
* Process rents received and remit to landlord daily by Faster Payments & Cheque
* Send bespoke reporting to our corporate clients on a weekly and monthly basis
* Attend regular client meetings to provide updates and insights on current performance
* Ad hoc duties as required by the Line Manager
Requirements:
* Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
* Strong systems experience, a good working knowledge of Excel would be a distinct advantage
* Excellent writing skills
* Good analytical ability
* Ability to stay calm under pressure and work to tight deadlines
* Flexible approach to working
* Basic accounts/bookkeeping background an advantage but not necessary
At Connells Group HQ, we are committed to providing a service that surpasses all customer expectations. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.", "lang_code": "en"}
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Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group HQ Full timeCorporate Client Accounts CoordinatorConnells Group HQ is seeking a skilled Corporate Client Accounts Coordinator to join our team in Leighton Buzzard. As a key member of our Client Accounts team, you will provide exceptional support services to our corporate clients, ensuring their needs are met and exceeded.Key Responsibilities:Client Communication: Handle...
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