Client Accounts Coordinator
2 weeks ago
Client Accounts Coordinator
Connells Group is seeking a skilled Customer Service Professional to join their busy client accounts team in Head Office. As a Client Account Coordinator, you will provide support services to all Lettings Branches, Landlords, and Tenants, aiming to deliver a service that surpasses all customer expectations.
Your Key Responsibilities:
- Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner.
- Maximise the collection of rental payment through communicating with the debtor via telephone, email, and SMS, negotiate payment arrangements, monitor aged debt, and ensure accurate records are maintained.
- Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised.
- Process renewals, terminations of tenancies, and return of deposits.
- Ensure all funds received are identified and allocated correctly.
- Process rents received and remit to landlord daily by Faster Payments & Cheque.
- Produce statements to landlords detailing transactions on account.
- Process requests from landlord/tenant/branch/LSC.
- Ad hoc duties as required by line manager.
About You:
- Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and email.
- Excellent PC and related technology skills.
- Excellent writing skills.
- Good analytical ability.
- Ability to stay calm under pressure and work to tight deadlines.
- Flexible approach to working.
- Basic accounts/bookkeeping background an advantage but not necessary.
About Connells Group:
Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers, and auctions.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group Full timeJob SummaryConnells Group is seeking a highly skilled and experienced Client Accounts Coordinator to join their busy client accounts team in Head Office. As a key member of the team, you will provide exceptional customer service to all Lettings Branches, Landlords, and Tenants, ensuring a service that surpasses all customer expectations.Key...
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Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group HQ Full time{"h1": "Corporate Client Accounts Coordinator", "p": "At Connells Group HQ, we are seeking a highly skilled Corporate Client Accounts Coordinator to join our team. As a key member of our client accounts team, you will be responsible for providing exceptional customer service to our corporate clients, ensuring timely and professional handling of queries, and...
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Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group HQ Full time{"h1": "Corporate Client Accounts Coordinator", "p": "At Connells Group HQ, we are seeking a highly skilled Corporate Client Accounts Coordinator to join our team. As a key member of our client accounts team, you will be responsible for providing exceptional customer service to our corporate clients, ensuring timely and professional handling of queries, and...
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