Client Accounts Coordinator

4 weeks ago


Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group HQ Full time
Job Title: Client Accounts Coordinator

Connells Group HQ is seeking a highly skilled Client Accounts Coordinator to join their team in Leighton Buzzard. As a key member of the client accounts team, you will provide exceptional customer service to all Lettings Branches, Landlords, and Tenants.

Key Responsibilities:
  • Customer Service: Handle queries from landlords, tenants, and branches via phone and email in a timely and professional manner.
  • Rental Payment Management: Maximise rental payment collection through communication with debtors, negotiate payment arrangements, and ensure accurate records are maintained.
  • Property Management: Load, check, and update property, landlord, and tenant details on the client accounts computer system, and ensure all charges for fees are correctly raised.
  • Renewals and Terminations: Process renewals, terminations of tenancies, and return of deposits.
  • Financial Administration: Ensure all funds received are identified and allocated correctly, process rents received, and remit to landlords daily by Faster Payments and Cheque.
  • Statement Production: Produce statements to landlords detailing transactions on account.
  • Ad Hoc Duties: Perform ad hoc duties as required by the line manager.
Requirements:
  • Excellent Communication Skills: Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and email.
  • Technical Skills: Excellent PC and related technology skills.
  • Writing Skills: Excellent writing skills.
  • Analytical Ability: Good analytical ability.
  • Pressure Management: Ability to stay calm under pressure and work to tight deadlines.
  • Flexibility: Flexible approach to working.
  • Accounts Background: Basic accounts/bookkeeping background an advantage but not necessary.

Connells Group HQ is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.



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