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Senior Operations Manager

2 months ago

Hounslow, Greater London, United Kingdom ABM UK Full time
Job Title: Senior Operations Manager

ABM UK is seeking a highly skilled and experienced Senior Operations Manager to join our team. As a Senior Operations Manager, you will be responsible for ensuring the effective and profitable operation of all Cabin Cleaning contracts, including the provision of a professional and high-quality level of service to meet and exceed the specified requirements set out in the Contract/Service Level Agreements of all airlines.

Main Responsibilities:
  • Manage the delivery of Cabin Cleaning Services and act as a support function for the provision of services on site, ensuring compliance, budgetary control, and continuous improvement.
  • Performance management of team members against customer KPIs.
  • Effective management of team members to deliver outstanding customer service.
  • Build a close working relationship with customers to drive further business opportunities.
  • Implement, observe, and comply with all good working practices and ensure compliance within the Health & Safety and statutory regulations.
  • Produce monthly management reports and attend finance and review meetings as directed.
  • Implement all statutory and legislative policies to ensure compliance.
  • Manage all 3rd party resources working on behalf of ABM on the contract.
  • Ensure the professional and concise day-to-day operational interaction with the client/clients on the site.
  • Attend where practicable the Client meetings.
  • Lead the operation through visibility and engagement.
  • Drive performance through initiatives and projects.
Requirements:
  • Relevant senior management experience within the Aviation sector and a demonstrable success in delivering exemplary customer service.
  • A dynamic, successful track record of transforming a business operation using excellent leadership, communication, and interpersonal skills to motivate a large workforce to meet the needs of our customers.
  • Presentation, communication, and planning skills and computer skills using Microsoft Office: (Excel, Word, PowerPoint).
Benefits:
  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers.
  • Life: Search for resources and tools on topics ranging from family and life to health, money, and work.
  • Support: Online chat or telephone service for urgent support in a crisis.