Senior Operations Manager
4 weeks ago
Job Title: Senior Operations Manager
Job Summary:
We are seeking a highly skilled and experienced Senior Operations Manager to join our team at ABM. As a Senior Operations Manager, you will be responsible for ensuring the effective and profitable operation of all Cabin Cleaning contracts, including the provision of a professional and high-quality level of service to meet and exceed the specified requirements set out in the Contract/Service Level Agreements of all airlines.
Main Responsibilities:
- To manage the delivery of Cabin Cleaning Services and to act as a support function for the provision of services on site, ensuring compliance, budgetary control and continuous improvement.
- Performance management of team members against customer KPI's.
- Effective management of team members to deliver outstanding customer service.
- To implement, observe and comply with all good working practices and to ensure compliance within the Health & Safety and statutory regulations.
- To produce monthly management reports and attend finance and review meetings as directed.
Requirements:
- Sound Leadership skills
- Good Communication skills
- Good Interpersonal skills
- Show initiative
- Aptitude to receive and deliver training
- Deal with customers both internal and external
- Be able to take responsibility
- Well-developed IT skills
- NEBOSH / IOSH trained
- Flexible approach
About Us:
ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions.
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