Senior Operations Manager

4 weeks ago


Hounslow, Greater London, United Kingdom Abm Full time

Job Title: Senior Operations Manager

Job Summary:

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at ABM. As a Senior Operations Manager, you will be responsible for ensuring the effective and profitable operation of all Cabin Cleaning contracts, including the provision of a professional and high-quality level of service to meet and exceed the specified requirements set out in the Contract/Service Level Agreements of all airlines.

Main Responsibilities:

  • To manage the delivery of Cabin Cleaning Services and to act as a support function for the provision of services on site, ensuring compliance, budgetary control and continuous improvement.
  • Performance management of team members against customer KPI's.
  • Effective management of team members to deliver outstanding customer service.
  • To implement, observe and comply with all good working practices and to ensure compliance within the Health & Safety and statutory regulations.
  • To produce monthly management reports and attend finance and review meetings as directed.

Requirements:

  • Sound Leadership skills
  • Good Communication skills
  • Good Interpersonal skills
  • Show initiative
  • Aptitude to receive and deliver training
  • Deal with customers both internal and external
  • Be able to take responsibility
  • Well-developed IT skills
  • NEBOSH / IOSH trained
  • Flexible approach

About Us:

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions.



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