Senior Operations Manager

3 weeks ago

Hounslow, Greater London, United Kingdom ABM UK Full time
Job Title: Senior Operations Manager

ABM UK is seeking a highly skilled and experienced Senior Operations Manager to join our team. As a Senior Operations Manager, you will be responsible for ensuring the effective and profitable operation of all Cabin Cleaning contracts, including the provision of a professional and high-quality level of service to meet and exceed the specified requirements set out in the Contract/Service Level Agreements of all airlines.

Main Responsibilities:
  • Manage the delivery of Cabin Cleaning Services and act as a support function for the provision of services on site, ensuring compliance, budgetary control, and continuous improvement.
  • Performance management of team members against customer KPIs.
  • Effective management of team members to deliver outstanding customer service.
  • Build a close working relationship with customers to drive further business opportunities.
  • Implement, observe, and comply with all good working practices and ensure compliance within the Health & Safety and statutory regulations.
  • Produce monthly management reports and attend finance and review meetings as directed.
  • Manage all 3rd party resources working on behalf of ABM on the contract.
  • Ensure the professional and concise day-to-day operational interaction with the client/clients on the site.
  • Attend client meetings where practicable.
  • Lead the operation through visibility and engagement.
  • Drive performance through initiatives and projects.
Requirements:
  • Relevant senior management experience within the Aviation sector and a demonstrable track record of delivering exemplary customer service.
  • Dynamic leadership, communication, and interpersonal skills to motivate a large workforce to meet the needs of our customers.
  • Presentation, communication, and planning skills and computer skills using Microsoft Office: (Excel, Word, PowerPoint).
  • Sound leadership skills.
  • Good communication skills.
  • Good interpersonal skills.
  • Show initiative.
  • Aptitude to receive and deliver training.
  • Deal with customers both internal and external.
  • Be able to take responsibility.
  • Well-developed IT skills.
  • NEBOSH/IOSH trained.
  • Flexible approach.
Benefits:
  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers.
  • Life: Search for resources and tools on topics ranging from family and life to health, money, and work.
  • Support: Online chat or telephone service for urgent support in a crisis.

For more information about ABM's benefits, visit our careers page.

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit https://www.abm.com/.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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