Senior Operations Manager

4 weeks ago

Hounslow, Greater London, United Kingdom ABM UK Full time

Job Title: Senior Operations Manager

Location: London Heathrow Airport

Job Type: Permanent, 40 hours per week

Salary: Competitive

About the Role:

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at ABM UK. As a Senior Operations Manager, you will be responsible for ensuring the effective and profitable operation of all Cabin Cleaning contracts, including the provision of a professional and high-quality level of service.

Main Responsibilities:

  • To manage the delivery of Cabin Cleaning Services and to act as a support function for the provision of services on site, ensuring compliance, budgetary control and continuous improvement.
  • Performance management of team members against customer KPI's.
  • Effective management of team members to deliver outstanding customer service.
  • To implement, observe and comply with all good working practices and to ensure compliance within the Health & Safety and statutory regulations.
  • To produce monthly management reports and attend finance and review meetings as directed.

Requirements:

  • Relevant senior management experience within the Aviation sector.
  • Ability to show demonstrable success in delivering exemplary customer service.
  • Dynamic, successful track record of transforming a business operation using excellent leadership, communication, and interpersonal skills to motivate a large workforce to meet the needs of our customers.
  • Presentation, communication and planning skills and computer skills using Microsoft Office: (Excel, Word, PowerPoint).

Benefits:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers.
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work.
  • Support: Online chat or telephone service for urgent support in a crisis.

About ABM UK:

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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