Lounge Operations Manager
2 weeks ago
As a key member of the DO & CO team, you will be responsible for the day-to-day operations of one of our luxurious lounges. Your primary goal will be to deliver exceptional service to our discerning guests, ensuring their expectations are consistently exceeded. Key responsibilities include managing personnel, overseeing food and beverage operations, and maintaining the highest standards of quality and hygiene.
Key Performance Indicators
- Ensure seamless delivery of food and beverages as per DO & CO standards
- Lead and motivate a high-performing team to achieve exceptional service standards
- Monitor and maintain the highest levels of quality, hygiene, and customer satisfaction
- Develop and implement effective strategies to enhance customer experience and loyalty
- Collaborate with the senior management team to drive business growth and innovation
Requirements and Qualifications
- Proven experience in managing high-end hospitality operations
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Passion for delivering exceptional customer service and exceeding expectations
What We Offer
As a member of our team, you will have access to a range of benefits, including competitive salary, opportunities for career growth and development, and a positive and supportive work environment. We believe in investing in our employees and providing them with the tools and resources they need to succeed.
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