Administrative Support Specialist
3 weeks ago
About the Role
The role of Administrator at Irwin Mitchell is a vital part of our team, ensuring the smooth operation of our case management systems and providing excellent support to our case handlers.
Key Responsibilities
- Supporting teams with general paper-based and/or digital administration tasks, including printing, document handling, preparing files for scanning, creating, uploading and amending documentation using relevant systems, archiving, e-filing, file and matter maintenance, and opening and closing files on relevant systems and/or programs.
- Ensuring all relevant tasks on the relevant case management system, database, or program are updated where required, and that all team files are in good order and in accordance with agreed practice.
- Handling and collecting data from case handlers.
- Working across multiple inboxes to ensure department tasks are completed in line with SLAs, both individually and as part of a team. Prioritising tasks where needed.
- Contacting external parties to gather information and resolve queries if required by the department.
- Ensuring incoming and outgoing post is managed efficiently if required by the department across numerous office locations, both in-office and remotely.
- Carrying out any other duties which may be reasonably requested by the Team Leader or case handler.
- Liaising regularly with the Team Leader or Department Supervisor to ensure work is monitored and feedback is received.
About You
- Previous administrative experience is desirable but not essential.
- Empathy and compassion to help guide our clients through challenging personal circumstances.
- A friendly, enthusiastic, and can-do approach
- Proficiency in both paper-based and digital document handling.
- Good communication skills and the ability to liaise with external parties.
- Proficiency with relevant case management systems and software.
- Ability to work both independently and as part of a team.
Our Values
- To be pioneering with an imaginative outlook
- To be approachable and caring
- To be tenacious in the pursuit of our objectives
- To be efficient in the provision of our services
- To work with a foundation of integrity.
What We Offer
- 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.
- Generous and flexible pension schemes.
- Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
- Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024
Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
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