Customer Account Manager

4 weeks ago


London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time
Customer Collaboration Manager

The Customer Collaboration Manager will be responsible for managing defined customer accounts. They will work closely with the Head of Customer Collaboration to develop the tools and processes needed to deliver best-in-class supply performance to our key customer accounts, utilizing a breadth of internal and external data sources and platforms. Key performance indicators will include Service Levels, On Shelf Availability (OSA), Forecast Accuracy, and cost.

Key Responsibilities
  • Lead the customer collaboration agenda with Red Bull's key accounts, using available data and platforms as a key foundation.
  • Collaborative forecasting, planning, and replenishment with customers - aligning demand between Red Bull and the customer (base, promotions, events).
  • Manage long-term forecast and share knowledge and strategy with retailers to ensure this is reflected in the order management systems.
  • Ensure adoption of best-in-class data and analytics tools to drive action.
  • Track OSA post solution implementation and share results with key stakeholders.
  • Continuous improvement of internal and external processes to maximize customer inbound service levels.
  • Analyze key performance metrics throughout the event, flagging any concerns or improvements to key stakeholders.
Requirements
  • Service-minded, highly accurate, problem solver.
  • Proven supply chain experience in FMCG.
  • Transforms data and information into meaningful insights.
  • Background in statistical demand planning with customer collaboration expertise.


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