Customer Account Manager

3 weeks ago

London, Greater London, United Kingdom The Progress Group Full time
Customer Account Manager Job Description

We are seeking a highly motivated and results-driven Customer Account Manager to join our team at The Progress Group. As a key member of our Customer Engagement Team, you will be responsible for delivering exceptional customer experiences to prospective, new, and existing customers.

Key Responsibilities:

  • Manage a portfolio of existing customer accounts, including delivering demonstrations to upskill customers on our learner management system.
  • Sell additional products and provide customer service to meet customer needs.
  • Attend regional and national events to build brand awareness and deliver demonstrations to prospective customers.
  • Undertake research and profiling to source new opportunities and grow existing customers.

Requirements:

  • Excellent engagement skills, with the ability to build strong relationships with customers.
  • Proven sales experience, with a track record of winning new business customers.
  • Excellent office/IT skills, including proficiency in MS Word, MS Excel, Google/Microsoft Docs, and email.
  • Ability to manage solution-led sales processes, tailoring solutions to reflect challenges care services may have recruiting or training staff.

What We Offer:

  • Professional development opportunities, including support for professional qualifications and in-house training.
  • Financial security, including death in service insurance and enhanced maternity/paternity leave.
  • Family-friendly policies, including access to Medicash and a comprehensive benefits review.
  • Recognition awards, including monthly, quarterly, and annual recognition awards.

About Us:

The Progress Group is an Equal Opportunities Employer, committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status.

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