Customer Account Manager

3 weeks ago

London, Greater London, United Kingdom Coveris - Gainsborough Full time
Job Overview

Coveris - Gainsborough seeks an experienced Customer Account Manager to join our team. As a key member of our operations, you will be responsible for managing customer relationships, ensuring timely deliveries, and providing exceptional customer service.

Salary Information

The estimated annual salary for this role is £23,000 - £25,000, depending on experience and qualifications.

Job Description

The Customer Account Manager will be the primary point of contact for our customers, responsible for managing their accounts, resolving issues, and ensuring customer satisfaction. Key responsibilities include:

  • Managing customer relationships and communicating effectively to ensure timely deliveries and satisfaction.
  • Coordinating with internal teams to resolve customer queries and issues.
  • Providing exceptional customer service and responding to customer inquiries in a timely and professional manner.
  • Managing customer orders from beginning to end, ensuring accurate and efficient processing.
  • Developing and maintaining strong relationships with customers, identifying opportunities for growth and improvement.
Person Specification

We are seeking a highly organized and communicative individual with excellent time management skills, strong attention to detail, and a proactive approach to customer service. The ideal candidate will have:

  • Extensive experience in customer-facing roles, preferably in a manufacturing or logistics environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve customer issues efficiently.
  • Proficiency in MS Office, particularly Excel, and ability to learn new software systems quickly.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple deadlines.
Benefits

Coveris - Gainsborough offers a comprehensive benefits package, including:

  • 25 days annual leave, increasing with length of service.
  • Medicash scheme, providing employer contributions to medical treatments.
  • Company sick pay scheme, available after successful probation.
  • Employee Assistance programme, providing 24/7 support and guidance.
Company Overview

Coveris - Gainsborough is a leading international manufacturer of film, flexibles, labels, and board packaging solutions. With a global presence and commitment to innovation, we strive to provide exceptional customer service and support, enabling our customers to succeed in their markets.

Location

This role is based at our Gainsborough facility, with opportunities for career growth and development within our international network.

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