Customer Account Manager

2 months ago

London, Greater London, United Kingdom Resonate Full time
About Us

We are Resonate, a company that provides software products and services to improve the operational delivery of rail services. Our vision is to create a connected rail network using deep technology expertise and industry experience. We deliver solutions that meet transport challenges across the UK and beyond.

Job Description

We are seeking a Customer Account Manager to support our clients with our services while building long-term partnerships. The ideal candidate will have success in providing technology-driven solutions into customer accounts.

Key Responsibilities
  • Develop relationships with customers at all levels, ensuring we understand their current and future needs.
  • Undertake regular site visits to be a visible and dependable partner.
  • Advocate for customers within Resonate, ensuring their needs are considered during decision-making.
  • Work with customers to optimize operational performance through our products.
Requirements
  • Able to develop, cultivate, and maintain long-term client relationships.
  • Able to effectively establish and communicate developing and changing client needs, expectations, and pain points within the business.
  • Resilient and able to thrive in a fast-paced technical environment.
  • Strong attention to detail and follow-through on actions.
  • Collaborative, with a solution and value-creation focus.
Benefits
  • Hybrid working.
  • 27 days annual leave in addition to public holidays.
  • 3 "privilege days" scheduled between Christmas/New Year.
  • Pension plan with matched contributions from 5%-8%.
  • Private Healthcare that covers you and your immediate dependents.
  • Group Income Protection cover.
  • Life Assurance.
  • Enhanced maternity, paternity, and adoption policies.
  • Monthly divisional days that bring the whole team together.
Location

We have adopted a flexible, hybrid approach to work and location. Consideration of our client location (Wales & Western) may be a factor in the recruitment process. Applicants should note this role has an expectation to spend time "on-site" as required with our customers as part of this role (weekly), with infrequent travel to Derby or London for company events (monthly).

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