Guest Services Manager

4 weeks ago

London, Greater London, United Kingdom Lovin- JobBoard Full time

Role Overview

We are seeking a highly skilled Guest Services Manager to lead our dynamic Reception team in London and Dublin. As an integral part of our team, you will be responsible for delivering outstanding service and memorable experiences across two receptions and 17 meeting rooms.

Main Responsibilities

  • Organizing and managing the Guest Services Contract in accordance with Rapport standards.
  • Providing high-quality Front of House services, including switchboard and on-site events coordination.
  • Contributing to the strategic development of all sites across the UK and Ireland.
  • Maintaining a hands-on approach, covering the reception desk at key operational hours.
  • Ensuring guest satisfaction by anticipating needs and developing relationships with clients and guests.
  • Leading, motivating, training, and managing a diverse team.
  • Analysing and effectively managing in-unit costs.

Requirements

  • Share Rapport values: creating immediate rapport, effective communication, and delivering high-standard service.
  • Be highly organized, passionate about delivering excellent service, and have great interpersonal skills.
  • Demonstrate an excellent command of the English language, both verbally and written.
  • Be IT and computer literate, self-motivated, and adaptable to changing environments.
  • Possess the ability to prepare and present monthly and quarterly presentations and have a financial understanding and budget management skills.

About Rapport

Rapport is an award-winning company providing corporate organizations with fully managed front and back-of-house guest services. We offer tailored services to clients in major cities in the UK, Ireland, US, and Hong Kong.

Benefits

We offer a range of professional development opportunities, including over 50 training workshops and leadership programs. We are committed to equality of opportunity, inclusion, and diversity within the workplace.

Salary

The estimated salary for this role is £40,000 - £60,000 per annum, depending on experience.

  • Strategic Guest Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    **Job Summary:**Rapport Guest Services is seeking a skilled Deputy Guest Services Manager to lead our Ambassador team in delivering exceptional guest experiences.As a Deputy Guest Services Manager, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model by...

  • Rapport Guest Services Host

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    About This RoleRapport Guest Services is seeking a highly organized and communicative Host to join our team. As the face of our company, you will be responsible for providing exceptional service to clients and customers, ensuring a seamless experience from arrival to departure.Key Responsibilities- Greet and welcome clients and customers- Coordinate meetings...

  • Corporate Guest Host

    4 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services">We are seeking a highly skilled Corporate Receptionist to join our team at Rapport Guest Services.The ideal candidate will have 1-2 years of experience in a receptionist role, an outgoing personality with a creative mindset, and excellent interpersonal skills.As a Corporate Receptionist, you will be the main point of contact for...

  • Guest Experience Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking an experienced Guest Experience Coordinator to join our team. As a key member of our corporate reception services team, you will be responsible for delivering exceptional guest experiences and providing top-notch customer service to our clients and their employees.Key Responsibilities:To actively welcome guests...

  • Rapport Guest Experience Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    We are seeking a highly skilled and professional Rapport Guest Experience Coordinator to coordinate all aspects of guest services at Rapport Guest Services.This role involves communicating effectively with other departments and service providers, creating a 'one team' approach to delighting our guests.The successful candidate will have experience working in...

  • Reception Services Manager

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilitiesWe are seeking a talented Reception Supervisor to join our team at Rapport Guest Services. As a Reception Supervisor, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming atmosphere in our ground floor welcome area.Deliver outstanding service to our guests and...

  • Corporate Services Representative

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is a dynamic company that specializes in providing exceptional corporate reception services. We're looking for an experienced Corporate Services Representative to join our team and contribute to delivering outstanding guest experiences.Main Responsibilities:Provide personalized attention to guests upon arrival, ensuring a...

  • Customer Service Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Key ResponsibilitiesAs a key member of our team, the successful candidate will be responsible for delivering exceptional guest service in a fast-paced environment.Role ResponsibilitiesWelcoming guests and ensuring a seamless and personal guest journey.Acting upon all requests that guests might have in an efficient, friendly and timely manner.Providing ad-hoc...

  • Luxury Reception Services Specialist

    4 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is looking for a highly motivated and organized Luxury Reception Services Specialist to manage all aspects of guest services.This role involves covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk) and proactively dealing with guest requests in an efficient, friendly and...

  • Facilities Management Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Company OverviewRapport Guest Services is a leading provider of guest services, dedicated to delivering exceptional experiences for our clients and their guests.About the RoleWe are seeking an experienced Facilities Management Coordinator to join our team. The successful candidate will be responsible for managing our facilities, ensuring that they are safe,...

  • Guest Services Manager

    3 weeks ago

    London, Greater London, United Kingdom Basil Street Full time

    At Basil Street, we are seeking a dedicated and passionate Guest Services Manager to join our team on a casual basis. This role offers the opportunity to deliver exceptional service to our guests and contribute to the success of our award-winning property.Salary: £12.26/hourThe Guest Services Manager will oversee the smooth operation of our nighttime...

  • Guest Services Manager

    4 days ago

    London, Greater London, United Kingdom The Ned Full time

    **About the Role**We are seeking a highly skilled Guest Services Manager to oversee our overnight operations and provide exceptional hospitality to our guests.Key Responsibilities:Lead a small team of front office staff in providing seamless guest experiencesDevelop and maintain relationships with guests, responding to their needs and exceeding...

  • Front of House Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a skilled and dedicated Front of House Operations Manager to oversee the daily operations and service of our front of house team.

  • Guest Services Manager

    4 days ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Accommodate Guests with ExcellenceAs a Front Desk Manager at Accor Hotels, you will play a crucial role in ensuring our guests have an exceptional experience. We are looking for a highly skilled and knowledgeable individual to lead our front desk team.This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife, and the...

  • Guest Services Manager

    3 weeks ago

    London, Greater London, United Kingdom Holiday Inn Express Limehouse Full time

    About UsHoliday Inn Express Limehouse is a leading hospitality provider, committed to delivering exceptional guest experiences. Our team is passionate about creating a warm and welcoming atmosphere for every visitor.Job OverviewWe are seeking an experienced Guest Services Manager to join our front office team. As a key member of our operations team, you will...

  • Guest Services Manager

    4 weeks ago

    London, Greater London, United Kingdom Lovin- JobBoard Full time

    Job DescriptionWe are seeking a highly motivated Guest Services Manager to join our team at Rapport. In this role, you will be responsible for creating an exceptional guest experience, ensuring that all clients receive the highest level of service.Main Responsibilities:Meeting and greeting guests, providing a warm welcome, and communicating their arrival to...

  • Emory Guest Services Manager

    3 weeks ago

    London, Greater London, United Kingdom The Emory Full time

    Night Assistant Guest Services ManagerLocation: The Emory, LondonJob Summary: A Night Assistant Guest Services Manager is required to join the opening Guest Services team at The Emory. This is a fantastic opportunity for a passionate and motivated individual who wants to be part of a new architectural landmark in London.About the Role:The successful...

  • Guest Service Manager Assistant

    4 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Title: Guest Service Manager AssistantAbout the JobWe are seeking an experienced Guest Service Manager Assistant to join our team at Marriott International. As a key member of our front office team, you will be responsible for assisting the guest services manager and contributing to the delivery of exceptional customer service.About YouYou have a strong...

  • Facilities Operations Manager for Retail Stores

    4 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    OverviewRapport Guest Services is seeking a skilled Facilities Operations Manager to join our team. In this role, you will be responsible for ensuring the efficient use of resources across our retail stores, with a focus on safety, security, and accessibility.Job SummaryWe are offering a competitive salary of $65,000 - $85,000 per annum, depending on...

  • Guest Service Manager

    2 days ago

    London, Greater London, United Kingdom Pan Pacific London Hotel Limited Full time

    We are looking for a highly motivated Guest Service Manager to lead our front-of-house team in delivering unparalleled service to discerning guests. With a focus on comfort and approachability, Pan Pacific London brings understated luxury to the heart of the city.A competitive salary of £38,000 per annum reflects the importance of this role in driving guest...