Facilities Operations Manager for Retail Stores

3 weeks ago


London, Greater London, United Kingdom Rapport Guest Services Full time

Overview

Rapport Guest Services is seeking a skilled Facilities Operations Manager to join our team. In this role, you will be responsible for ensuring the efficient use of resources across our retail stores, with a focus on safety, security, and accessibility.

Job Summary

We are offering a competitive salary of $65,000 - $85,000 per annum, depending on experience.

Key Responsibilities:

  • Manage ticketing systems, budgeting tools, and report compilation to ensure optimal store performance.
  • Verify compliance with quality, milestone, financial, and environmental requirements in collaboration with store, market, and global retail support leadership.
  • Provide market-level training to Operations teams on Service Channel, brand standards, vendor interactions, and daily audits.
  • Compile reports, summaries, minutes, and data as needed.
  • Develop bid packs and briefs to inform project execution.

Requirements:

  • Working knowledge and experience engaging with facilities responsibilities in a Retail store environment.
  • Able to work well with others and create strong field and corporate relationships.
  • Can comfortably handle risk and uncertainty.
  • Dedication to delivering consistent customer service internally and externally.
  • Self-starter with exceptional time management skills and attention to detail.
  • Demonstrated ability to complete multiple tasks with tight deadlines.
  • Proficient in work order management tools like Service Channel and Microsoft Excel.

About Rapport Guest Services

We offer a dynamic work environment and opportunities for growth and development. If you are a motivated and results-driven individual looking to take your career to the next level, please submit your application.



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