Customer Service Representative
4 weeks ago
We are seeking a friendly and compassionate individual to join our Customer Support Team at Teignbridge District Council.
As a Customer Support Officer, you will be the first point of contact for customers, providing excellent service and support via phone, online, or face-to-face.
You will work as part of a committed team, using digital systems to resolve customer enquiries and provide consistent, high-quality service.
We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates.
What we offer:
- A generous flexi scheme with up to 2 days flexi per month.
- Hybrid working with up to 50% hours that can be worked from home.
- Free car parking or close access to a mainline train station.
- A refurbished modern zero-carbon emissions office space.
- Local Government Pension Scheme.
- Generous annual leave and wellbeing package.
- Discounted gym membership at Teignbridge District Council Leisure Centres.
- Opportunities for career development and learning.
Requirements:
- Good level of literacy and numeracy (GCSE English and Maths Grade C or above).
- Experience in delivering front-line customer service, particularly in an inbound telephony-based contact centre.
- Ability to communicate effectively with customers, colleagues, and council officers.
- Ability to work on own initiative with consistent accuracy and attention to detail.
- Skills to deal with distressed, irate, and upset members of the public.
- Drive to learn and use IT systems effectively.
- Skills to multi-task and influence customers to try new behaviours.
Please read the job description and person specification carefully to ensure you meet the requirements.
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