Customer Service Representative

1 day ago

Devon, United Kingdom Halfords Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring that our customers receive the highest level of care and support.

Key Responsibilities
  • Provide first-class customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with customers to understand their needs and provide tailored solutions to meet their requirements.
  • Collaborate with colleagues to achieve sales targets and contribute to the success of our business.
  • Stay up-to-date with industry developments and product knowledge to provide expert advice to customers.
  • Contribute to the development of our customer service strategy, identifying areas for improvement and implementing changes to enhance the customer experience.
What We Offer

We offer a competitive salary and benefits package, including:

  • Store discount, with 25% off most products across Halfords and Tredz.
  • Employee discount, with up to 50% off your garage bills at Halfords Autocentre.
  • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
  • Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week.
  • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced.
  • Uniform.
  • Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
  • Cycle to Work scheme.
  • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future.
  • Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services.
About Us

Halfords is the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. We are committed to providing exceptional customer service and are passionate about helping our customers get the nation safely back on the move.

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