Customer Service Representative
4 weeks ago
Delivering Exceptional Customer Service
We are seeking a highly skilled Customer Service Advisor to join our team at Halfords. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, ensuring that our customers receive the highest level of care and attention.
Key Responsibilities:
- Providing first-class customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Scheduling repair work and MOTs, maintaining accurate records and communicating with customers to keep them informed
- Building lasting relationships with customers, treating them with respect and empathy
- Contributing to the achievement of daily and weekly sales targets, working collaboratively with the team to drive business growth
Requirements:
- Experience of delivering exceptional customer service, with a proven track record of providing high-quality service
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- A proactive approach to problem-solving, with the ability to find practical solutions to customer issues
- IT literate, with experience of using technology to enhance customer service
What We Offer:
- A competitive salary and benefits package, including store discount and employee wellness programme
- Opportunities for career development and progression, with access to industry-leading training and development programmes
- A dynamic and supportive work environment, with a focus on teamwork and collaboration
About Us:
Halfords is the UK's leading retailer of motoring and cycling products and services, with a strong focus on customer service and satisfaction. We are committed to providing our customers with the highest level of care and attention, and we are seeking a highly skilled Customer Service Advisor to join our team.
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