Senior IT Support Professional

1 week ago


Penryn, Cornwall, United Kingdom In Technology Group Full time
Senior IT Support Professional Opportunity at In Technology Group Ltd

About the Role:

We are seeking an experienced Senior IT Support Professional to join our team in Penryn, Cornwall. This is a fantastic opportunity for an individual to step up their IT career and take on a challenging role in a market-leading company.

The successful candidate will be responsible for providing high-level technical support to our users across various departments. They will work closely with our team to resolve complex technical issues and provide expert advice on IT-related matters.

Key Responsibilities:

  • Providing tier 3 technical support to users via phone, email, and remote access tools.
  • Collaborating with the team to resolve complex technical issues and implement solutions.
  • Developing and maintaining technical documentation and knowledge base articles.
  • Conducting regular maintenance tasks to ensure smooth operation of IT systems.

Requirements:

  • Degree in Computer Science or related field.
  • 5+ years of experience in IT support, preferably in a senior role.
  • Strong knowledge of Windows Server, Active Directory, Group Policy, Office 365, Exchange, and PowerShell.
  • Experience with networking concepts, including DNS, DHCP, VLAN, routers, and switches.
  • Installation and configuration of IT hardware and software.

What We Offer:

  • A competitive salary of £40,000 per annum.
  • 25+ days of annual leave, plus bank holidays.
  • A private pension scheme.
  • Flexi-working hours.
  • Paid certifications and training opportunities.

Location: Penryn, Cornwall

Salary: £40,000 per annum

Interviews: Taking place immediately.



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