Cornwall Senior IT Expert
1 week ago
About the Role:
We are seeking a skilled IT Support Professional to join our team in Penryn, Cornwall. As a key member of our team, you will be responsible for providing high-level technical support to our users and working closely with our team to resolve complex technical issues.
Key Responsibilities:
- Providing tier 3 technical support to users via phone, email, and remote access tools.
- Collaborating with the team to resolve complex technical issues and implement solutions.
- Developing and maintaining technical documentation and knowledge base articles.
- Conducting regular maintenance tasks to ensure smooth operation of IT systems.
Requirements:
- Degree in Computer Science or related field.
- 5+ years of experience in IT support, preferably in a senior role.
- Strong knowledge of Windows Server, Active Directory, Group Policy, Office 365, Exchange, and PowerShell.
- Experience with networking concepts, including DNS, DHCP, VLAN, routers, and switches.
- Installation and configuration of IT hardware and software.
What We Offer:
- A competitive salary of £40,000 per annum.
- 25+ days of annual leave, plus bank holidays.
- A private pension scheme.
- Flexi-working hours.
- Paid certifications and training opportunities.
Location: Penryn, Cornwall
Salary: £40,000 per annum
Interviews: Taking place immediately.
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