Operations Director

2 days ago


Preston, Lancashire, United Kingdom McCarthy Stone Full time

Job Summary:

We are seeking a highly experienced and skilled Operations Director to lead our Retirement Living and Retirement Living Plus developments. As a key member of our team, you will be responsible for overseeing the performance of our operations, ensuring exceptional service delivery, and creating vibrant communities for our residents.

Key Responsibilities:

  • Lead and Manage a Team: You will lead and manage a team of professionals to achieve service excellence, drive customer-focused culture, and ensure high standards of property management and maintenance.
  • Customer-Centric Approach: You will build strong relationships with residents, creating active, inclusive, and engaging communities that meet their needs and exceed their expectations.
  • Compliance and Risk Management: You will ensure compliance with relevant legislation, health and safety, and care quality standards, minimizing risks and ensuring a safe and secure environment for our residents.
  • Performance and Improvement: You will collaborate with key teams to meet performance KPIs, resolve complaints, and improve service delivery, driving continuous improvement and excellence.

Requirements:

  • Operational Management Experience: You will have proven operational management experience in a customer-focused environment, preferably in retirement living, property management, hospitality, or similar sectors.
  • Leadership and Management Skills: You will have strong leadership skills with experience managing remote and hybrid teams, with a track record of delivering excellent customer service and managing budgets.
  • Knowledge and Skills: You will have knowledge of relevant legislation, health and safety, and care quality standards, with a proactive, problem-solving approach and excellent communication skills.

About Us:

McCarthy Stone is a leading developer of retirement living communities, committed to providing the best in retirement living. We strive to create thriving communities for older adults, where they can live independently, safely, and with dignity. If you share our values and are passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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