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Operations Director

2 months ago

Preston, Lancashire, United Kingdom McCarthy Stone Full time

Job Summary:

McCarthy Stone is seeking a seasoned Operations Director to oversee the performance of our Retirement Living (RL) and Retirement Living Plus (RLP) developments. As a key member of our team, you will be responsible for leading and managing a team of professionals to achieve exceptional service delivery and create vibrant communities for our residents.

Key Responsibilities:

  • Team Leadership: Lead and manage a team of House Managers, Estate Managers, and Concierges to achieve service excellence and drive a customer-focused culture.
  • Service Delivery: Drive a customer-focused culture, ensuring high standards of property management and maintenance, and building strong relationships with residents to create active, inclusive, and engaging communities.
  • Compliance and Risk Management: Ensure compliance with Health & Safety, property regulations, and care quality standards, and collaborate with key teams to meet performance KPIs and resolve complaints.
  • Business Development: Collaborate with key teams to improve service delivery, identify areas for growth, and develop strategies to enhance our services and offerings.

Requirements:

  • Operational Management Experience: Proven experience in operational management in a customer-focused environment, such as retirement living, property management, hospitality, or similar sectors.
  • Leadership Skills: Strong leadership skills with experience managing remote and hybrid teams, and a track record of delivering excellent customer service and managing budgets.
  • Knowledge and Skills: Knowledge of relevant legislation, health and safety, and care quality standards, and a proactive, problem-solving approach with excellent communication skills.