Technical Support Specialist

24 hours ago


Burton upon Trent, Staffordshire, United Kingdom SF Technology Solutions Full time £30,000 - £35,000

**Job Summary:**

We are seeking an experienced IT Infrastructure Engineer to join our team at SF Technology Solutions. As a key member of our IT department, you will be responsible for delivering exceptional technical support and ensuring the smooth operation of our IT systems.

**Key Responsibilities:**

  • Provide first- and second-line technical support to our global users, collaborating with IT teams across locations to resolve issues efficiently.
  • Work closely with the IT Manager to execute the company's IT strategy and contribute to the development, integration, and maintenance of our IT infrastructure.
  • Configure and install new computers and laptops, documenting details in the IT register.
  • Test and assess new products or upgrades, identifying opportunities for improvement.
  • Repackage approved software for automated user deployment, ensuring seamless integration with our systems.

**Requirements:**

  • Proven experience in 1st and 2nd line support, including remote troubleshooting and user guidance.
  • Strong networking skills, particularly in TCP/IP protocols.
  • Experience with PC hardware installation and configuration.
  • Familiarity with software repackaging and deployment.
  • Proficiency with Windows operating systems.
  • Advanced knowledge of Microsoft applications (Dynamics, Azure, Active Directory, and Office 365 suite).
  • Experience with Active Directory and Azure Active Directory for user account management, group policy, and security configurations.

**Estimated Salary:** £30,000 - £35,000 per annum.



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