Technical Support Specialist

6 days ago


Burton upon Trent, Staffordshire, United Kingdom CV Library Full time
Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team at JT Recruit. As a key member of our support team, you will be responsible for delivering exceptional customer support and guiding clients through the onboarding process for our digital platforms.

Key Responsibilities:

  • Provide timely and effective technical support via phone, email, and live chat.
  • Educate clients on the features and functionality of our digital platforms.
  • Address complaints professionally and escalate when necessary.

Requirements:

  • Experience in customer support or help desk roles, ideally in a digital setting.
  • Familiarity with digital onboarding processes is highly valued.
  • Full driving license required.

Benefits:

  • Pension contribution.


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