Program Management Specialist
2 days ago
Job Description
The Customer Program Leader role at Experis is a challenging and rewarding position that requires strong leadership, project management, and analytical skills. As a leader in this field, you will be expected to develop and implement program strategies, manage cross-functional teams, and maintain strong relationships with customers.
Responsibilities
- Develop and execute program plans to achieve business objectives and deliverables.
- Lead cross-functional teams to ensure program success, including orderbook management, RMA management, cash collection, and customer engagement.
- Support the management of repairs and retrofits through the business.
- Monitor and manage the health of products, leading relevant gate reviews and ensuring follow-up actions are completed.
- Negotiate with contracts for customer communications and contract amendments.
- Manage financial disputes and resolve delayed payments.
- Evaluate export compliance and process orders through GTM tools.
- Work with manufacturing, engineering, and quality teams to manage RMA's.
- Support customer visits and assessments.
- Manage forecasting of production units.
- Implement product re-designs and lead production readiness review activities.
- Collaborate with stakeholders to ensure program goals are achieved.
Requirements
- Bachelor's degree or equivalent experience (3-5 years).
- Strong communication, analytical, and project management skills.
- Ability to prioritize information and make decisions.
- Techincal knowledge and experience in analytics.
Estimated salary: £60,000 - £85,000 per annum. This figure is based on national averages for similar roles in Cheltenham, considering factors such as cost of living and industry standards.
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