Aftersales Director Leadership Role

1 day ago


Derby, Derby, United Kingdom Motus Group Full time

Pentagon Motor Group, a leading UK motor group and part of the MOTUS Group, is seeking an experienced Aftersales Director to lead its aftersales operations across five bodyshops. This high-impact role requires strategic leadership skills to drive excellence in service, bodyshop, and parts performance.

About the Role

This position sits on the Pentagon Main Board and offers a senior leadership opportunity with a focus on driving innovation, strategy, and customer satisfaction. As Aftersales Director, you will be responsible for guiding brand directors and general managers to achieve top-tier customer satisfaction and commercial performance.

Key Responsibilities
  • Performance Management: Develop and implement strategies to improve aftersales performance, including monitoring key performance indicators (KPIs) and implementing corrective actions as needed.
  • Innovation and Strategy: Identify opportunities for process improvements and implement new technologies and best practices to drive efficiencies and growth.
  • Strategy Delivery: Collaborate with stakeholders to develop and implement a robust aftersales strategy that drives continuous market-leading improvement.
  • Suppliers Management: Build and maintain relationships with third-party suppliers to ensure adherence to service-level agreements.
  • OEM Relations: Develop strategic partnerships with manufacturers to align business objectives and deliver top-quartile network performance.
  • Compliance and Safety: Ensure compliance with all relevant laws, regulations, and industry standards, and maintain the highest standards of health and safety.

The ideal candidate will have a proven track record of leading meaningful change in a fast-paced, customer-focused environment. You will be commercially savvy, results-driven, and able to lead by example.

Pentagon Motor Group offers a competitive salary of £80,000 - £100,000 per annum, depending on experience, plus a range of benefits and career development opportunities.



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